WHEN CAN I EXPECT MY ORDER?
I try to ship each order within 2-3 business days. As I am a one-person-business, mother, and teacher, I can not guarantee that this will always be the case. Sometimes I'm out of town or taking care of a sick kiddo.
I use USPS Priority 2-3 day shipping. Most orders are received within a week of ordering.
NEED SOMETHING FAST?
If you need something shipped FAST, feel free to email me at QuigleyCeramics@gmail.com, so I can be of service.
HOW DO YOU SHIP SUCH FRAGILE WORK?
I like to say I have a major in Ceramics and a minor in Packing + Shipping
Each piece is bubble wrapped and placed in a box with additional packing paper or peanuts. Except for small works, that box is then placed within a larger box with packing materials between the two containers.
I use faster shipping so that your package is delivered quickly and handled less frequently.
I FULLY INSURE EACH SHIPMENT. If an order experiences damage, I can create a new piece with top priority or refund your purchase. This is a very rare occurrence, but it does happen. That's why I insure.
MY PIECE ARRIVED DAMAGED:
Though it does not happen often, it is a sad possibility. Take a couple pictures of the damaged box and piece. Send these to me within 5 days of receiving your order to QuigleyCeramics@gmail.com. I will alert the USPS with these images and get working on replacing your piece as quickly as possible.
It is my sincere hope and purpose to create art that brings joy on first sight. I'm often told that the work is even more beautiful in person than online.
If you feel that your order was misrepresented and are dissatisfied, I can offer a refund with the return of the package within 5 days of receiving it. Return shipping, including insurance, are the responsibility of the customer. The same packing supplies and manor must be used. Email me here: QuigleyCeramics@gmail.com
Returns for "change of mind" or "I was just trying it out in my space" are not accepted. I am a one-woman-business. Each online order takes significant time, care, and materials to fulfill. At this time, my little business could not sustain an Amazon-like return policy.
Custom Orders are non-refundable.
I am happy to create a piece just for you with the following in mind:
Deposit? I'll need 50% of the agreed upon price to begin work. The balance is due before I ship it.
How Long? Custom orders take about 6 weeks to ship. So long right?! In addition to the time and love put into creating each piece, my work needs to dry really slowly, often over the course of weeks. Then it goes through two 24hr firings in the kiln.
Colors: I only use the glazes (colors) I have in my studio and have done lots of tests with. Unfortunately, I can not match paint swatches. Glaze color and quality are a result of chemistry between natural oxides and minerals in the glaze with the heat of a 2,000 degree kiln. My own glazes experience some variations from time to time.
Key to Happiness: Happiest customers are those that use screenshots of a particular piece of mine and say "I'd like that piece with this glaze."
Size: Most pieces you see on my website (or instagram) can be made bigger or smaller. I have some size limitations because of my kiln and even, yes, my skill level. I can't make a 3 foot tall pot......yet!
I'm always open to making a new relationship with a gallery or store as long as it's the right fit. Email me at QuigleyCeramics@gmail.com to talk.